Open Backlog report from ServiceNow

Report on open incident backlog today from a ServiceNow export, measured on the day you export and scored against your own target. ReportInSite runs in your browser, so the file is read on your device and nothing is uploaded.

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How to export it

Incident → Open list, export to CSV. Counts what is open at the time of export.

ServiceNow filter

active=true^stateNOT IN6,7,8

Then open ReportInSite, go to the Data tab, choose Export from any app, pick Open incident backlog today and load the file. The recipe fills in the column mapping and the calculation; you can change any of it before importing.

What you get

This recipe feeds Service Management › Open Backlog. It rolls into the steering scorecard, the portfolio roll-up, trends and the PDF packs alongside every other source.

Steering scorecardThe value lands on Service Management › Open Backlog for each team, scored red / amber / green against your target.
Portfolio roll-upEvery team side by side on the heatmap, whichever tool each one uses.

Related reports

Every recipe, with export steps for each app, is in the Playbook under Data from any app. No recipe for your app? The custom mapper reads any CSV or Excel table.

Nothing to install, nothing to upload.

Try it with sample data All reports →