Time to Resolve report from ServiceNow

Report on time to resolve incidents (days) from a ServiceNow export, tracked month by month against your own target. ReportInSite runs in your browser, so the file is read on your device and nothing is uploaded.

Try it with sample data Open the tool →

How to export it

Incident → All, paste the filter into the list URL (sysparm_query) or build it with the condition builder, show Number, Opened, Resolved, Assignment group, Priority, then right-click a column header → Export → CSV (or Excel).

ServiceNow filter

resolved_atRELATIVEGT@month@ago@6^ORDERBYDESCresolved_at

Then open ReportInSite, go to the Data tab, choose Export from any app, pick Time to resolve incidents (days) and load the file. The recipe fills in the column mapping and the calculation; you can change any of it before importing.

What you get

This recipe feeds Operations › Time to Resolve. It rolls into the steering scorecard, the portfolio roll-up, trends and the PDF packs alongside every other source.

Steering scorecardThe value lands on Operations › Time to Resolve for each team, scored red / amber / green against your target.
Portfolio roll-upEvery team side by side on the heatmap, whichever tool each one uses.
TrendsDated rows fill earlier months, so the direction of travel is there from the first import.

Related reports

Every recipe, with export steps for each app, is in the Playbook under Data from any app. No recipe for your app? The custom mapper reads any CSV or Excel table.

Nothing to install, nothing to upload.

Try it with sample data All reports →