Steering scorecard
Targets on every metric, red / amber / green status, trends, and the steering pack and executive one-pager PDFs.
Open it on sample data →By role / Operations
Ops & service leadReportInSite for ops and service leads
“How are incidents and service requests tracking this month?”
Service reviews need volume, resolution time, SLA performance and backlog, month by month. ReportInSite reads the incident and request exports and adds the Service management pack to your framework.
The reports that answer it
Flow & DORA review
Cycle time, work item age, cumulative flow, throughput and the four DORA keys, with a flow & DORA review PDF.
Open it on sample data →Trends
Monthly or quarterly snapshots of every metric and the direction of travel.
Open it on sample data →Magic report
Any table becomes an instant report, with an optional AI narrative for signed-in accounts.
Open it →Where the data usually comes from
These recipes are the usual starting points. Each one has export steps, a sample query and sample data to try first.
| Recipe | Feeds |
|---|---|
| Incident Volume report from ServiceNow | Service Management › Incident Volume |
| Mean Time to Resolve report from ServiceNow | Service Management › Mean Time to Resolve |
| SLA Met report from ServiceNow | Service Management › SLA Met |
| Open Backlog report from ServiceNow | Service Management › Open Backlog |
| First Contact Resolution report from ServiceNow | Service Management › First Contact Resolution |
| Time to Resolve report from Jira Service Management | Operations › Time to Resolve |
| Support Lead Time report from Jira Service Management | Operations › Support Lead Time |
| System Uptime report from Datadog / UptimeRobot / Pingdom | Systems Performance › System Uptime |
| System Reliability report from Datadog / New Relic | Systems Performance › System Reliability |
Anything else that exports a table works too, through the custom mapper or a Magic report. See all reports or Data from any app in the Playbook.
Your data stays with you
ReportInSite runs in your browser. Files are read on your device and reports are not uploaded. See Security & data.
Other roles
Finance controller / CFO officePMO & steering committeeExecutivePortfolio managerEngineering managerDelivery lead & scrum master
Free to start. Nothing to install.